Shipping and Refunds

New Zealand Customers

Normal Delivery Times
This depends on what and when you order. Deliveries are dispatched by NZ Couriers Monday to Friday if non refrigerated items. Please note that refrigerated items are dispatched by NZ Couriers Monday to Wednesday only for New Zealand customers. Orders are dispatched on Monday only for Australian customers.

We have taken every step possible to provide you with more than simply ‘the highest quality goods’. Probiotics Ltd. thinks it’s imperative to also supply the highest quality service, striving to turn around all e-orders within 48 hours.

Once we receive your payment we can dispatch your order. The day we receive your payment depends on your method of payment and bank or the credit card used.

Bank deposit from an ASB a/c – your payment is received immediately. Our Bank account is:

ASB Bank Ltd. Account is: 12 3047 0084698 00

Bank deposit from banks other than the ASB– payment is received by us the following day. Orders can be dispatched on that day.

Credit cards: VISA, MasterCard only – your payment is received by us the following day. Orders can be dispatched on that day.

Natren products need to be refrigerated and during the door to door delivery our Probiotic packaging maintains temperatures required to protect your supplements during transportation ensuring they are delivered in top-quality condition. The boxes are leak proof, and ChillWrap ice meets the strict regulations for air freighting refrigerated goods. All these products are re-usable or recyclable. This includes transit time to your country, documentation for NZ Customs, customs clearance in your country, and delivery to your door.

Please let us know if a Signature is required.
Delivery is made by courier to street addresses only. Sorry – no PO Boxes. A work address during business hours is acceptable.

All non-refrigerated products are sent via New Zealand Post (contracting to DHL) for international orders and New Zealand Couriers for national (NZ) orders.
The delivery rates vary depending on your orders size, contents (refrigerated / non-refrigerated) and the delivery location. Rates will be calculated and displayed on your shopping cart page.

Payment Method
Bank Deposit or
Credit Cards – VISA, MasterCard.

Refrigerated Products
Refrigerated products are packed with reusable ice bags using reusable thermal packs.

International Customers

Important Message: The delivery charges quoted on your order are based on the fastest service of International Courier delivery for Natren products which require refrigeration. If you want to order a non refrigerated product e.g. Green Magma the postal rates are significantly less for a slower postal service. For an estimate for your delivery please contact info@probiotics.co.nz and ask for an estimate. World-wide delivery service is available. Contact info@probiotics.co.nz

You will be notified if any items are unavailable and given the option to hold, proceed or cancel.

Returns & Refunds
Damaged or faulty merchandise
If you receive damaged or defective merchandise, we will provide a replacement upon its return. If the item is no longer available we will issue a credit or exchange the item. You will not be charged any additional shipping or handling fees for replacement.
To contact us regarding refunds, returns or damaged goods, please e-mail info@probiotics.co.nz

Exchange of goods
Refunds will be given at the discretion of the Management. If the goods are faulty we will meet our obligations under the New Zealand Consumer Guarantees Act.

Pomi-T shipping is listed when you order.